Follow us:
Returning customers please login

FAQs

Please see our FAQ's to help answer any questions. If you have any product specific questions please refer to the FAQ's on the product pages. Should you have any other questions or require any further information please call us on 0861 347 336 or send us an email and one of our friendly team will be happy to assist you.

Delivery

Free delivery for all lighting over R500 to major centres. Regional and orders below R500 will incur an additional R75 delivery charge

Delivery for other products is subject to a quote

You will be responsible for paying your own delivery costs for returning an item which is not due to the fault of the company, please do so through a reputable delivery service with tracking facilities. Delivery costs are non-refundable.

If an item is returned and delivery was free, a 10% handling fee will be deducted from your refund.

Delivery insurance is mandatory.

You can request overnight delivery at an additional cost. Standard delivery will take 2-3 working days depending on your region. Outer lying areas may take longer.

 

Time of delivery does vary. Please be patient and we will get your items to you timeously.

Processing

Please note that orders will only be processed once payment has been confirmed.

If order is paid for before 12:00, it will be sent that same day.

 

Warranty Claim

All warranty certificates are emailed upon purchase. If you do not receive your warranty grant via email 48hrs after purchasing please contact our friendly team and we will be happy to assist. All warranty details for particular products can be found in the FAQ tab on product specific pages.

Return Policy

Our policy lasts 7 days for straight swap outs. This time period starts from when you receive the item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

 

Returns on Sale / Custom Items

Sale items are not refundable or carry a warranty. Custom items are subject to agreement, please contact Firefly.

Exchanges

We will replace items if they are defective or damaged. If it is due to the buyers fault, return and delivery costs will be at your expense. If you need to exchange an item please send us an email to returns@fireflyproducts.co.za

Refunds

Once your return is received and inspected, you will receive an email to notify you that we have received your returned item. You will also be notified if the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Email: returns@fireflyproducts.co.za

Out of Stock Products

Should it happen that you order a product which is out of stock, we will either offer you an equivalent product, notify you how long it will take for the product to become available or provide you with a full refund. We strive to ensure the stock levels are 100% accurate; however this may not always be possible

 

How do I buy online?

After finding the products you are looking to buy, click the Add to Cart’ button which will add the products to your ‘Shopping Cart’.

You can browse your cart at any time by clicking on the ‘My Cart’ button at the top of the page. When you are ready to check out just click on ‘Checkout’ and you will either be asked to log in, if you are an existing customer or to register.

Registration is a quick and simple process to gather useful information about you for shipping purposes etc. Then follow the easy steps to checkout.

Not sure what to buy, we can help!

Absolutely! Feel free to contact us by e-mailing us or calling us on 0861 347 336. We offer expert advice on all products and potential configurations available.

Can I open an account?

Sure, all trade registered entities can apply for an account.

For more information on how to apply please click here

Technical Support

If you require after hours assistance with regards to your heat pump, please contact the respective person below:

Jan 074 899 2661- Head Technician
Storm 074 601 0258 – Technician
Mel 072 732 7200 – Technical Assistant

How to clear an E4 or F5 error code (air lock in the system or dirty strainer);

Option 1-
1- Turn off heat pump at the main DB board
2- Run the hot water taps for a few minutes
3- Turn the heat pump back on
4- Run the hot water taps again in case of any air still trapped

Option 2-
1- Turn off heat pump
2- Turn both ball valves off
3- Remove brass nut at bottom of Y strainer
4- Open one valve to flush out air from system. Close after a few moments.
5- Open other valve to flush out air from system. Close after a few moments.
6- Wash strainer
7- Replace strainer
8- Switch on both ball valves
9- Restart heat pump
If error still persists, please contact a technician for further assistance.

Comments About Us

Chris – Starlite

We were referred to Firefly through our Electrician and team they were helpful and friendly. Their product knowledge was excellent and Helga was great in assisting us with opening an account. We would highly recommend Firefly and look forward to future business with them.

Chris – Starlite

2015-06-11T08:17:14+00:00

Chris – Starlite

We were referred to Firefly through our Electrician and team they were helpful and friendly. Their product knowledge was excellent and Helga was great in assisting us with opening an account. We would highly recommend Firefly and look forward to future business with them.

Ken – Hillcrest Electrical

Firefly have always met the standards of the customers they deal with. We are confident in their services and feel their products are worth the money spent.

Ken – Hillcrest Electrical

2015-06-11T08:23:47+00:00

Ken – Hillcrest Electrical

Firefly have always met the standards of the customers they deal with. We are confident in their services and feel their products are worth the money spent.

Aksons Wheels

We contracted Firefly to reduce our huge electricity bill as we were averaging R31 485 at the time. Firefly's consultant immediately replaced all of our florescent bulbs to LED. The total cost was around R137 799. After a few month, we noticed our electricity bill dropped to R20 276 - a huge saving of R11 209 pm. The amazing fact was it was just a simple change of light bulbs - that's all! This translates, that in one year we would cover up te cost of installation in savings. Firefly's service was excellent throughout and very helpful, making sure they got us this incredible saving. I would definitely recommend Firefly.

Aksons Wheels

2015-11-17T17:19:25+00:00

Aksons Wheels

We contracted Firefly to reduce our huge electricity bill as we were averaging R31 485 at the time. Firefly's consultant immediately replaced all of our florescent bulbs to LED. The total cost was around R137 799. After a few month, we noticed our electricity bill dropped to R20 276 - a huge saving of R11 209 pm. The amazing fact was it was just a simple change of light bulbs - that's all! This translates, that in one year we would cover up te cost of installation in savings. Firefly's service was excellent throughout and very helpful, making sure they got us this incredible saving. I would definitely recommend Firefly.

St Mary’s

Firefly was introduced to St Mary's approximately four years ago with great success. They installed 21 Heat Pumps in the Nurses Home and these have been working well with minimal maintenance.The service is impeccable and efficient,
the management professional. Their response time is excellent and they are quite happy to show our plumber the ropes. Funds allowing we will expand the Heat Pumps to the rest of the Hospital.
You would go a long way in finding a similar supplier. We would not hesitate in recommending FireFly heat pumps to anyone.


Chris van der Merwe - Manager: Technical Services

2016-01-12T13:21:39+00:00
Firefly was introduced to St Mary's approximately four years ago with great success. They installed 21 Heat Pumps in the Nurses Home and these have been working well with minimal maintenance.The service is impeccable and efficient, the management professional. Their response time is excellent and they are quite happy to show our plumber the ropes. Funds allowing we will expand the Heat Pumps to the rest of the Hospital. You would go a long way in finding a similar supplier. We would not hesitate in recommending FireFly heat pumps to anyone. Chris van der Merwe - Manager: Technical Services

We have been dealing with Firefly for over 7 years and we feel their service is good, prices are competitive and the team are very accommodating, particularly with sourcing stock. We would happily recommend Firefly to businesses and friends.


Jacques Venter – Synergy Energy Solutions

2016-02-10T08:49:12+00:00
We have been dealing with Firefly for over 7 years and we feel their service is good, prices are competitive and the team are very accommodating, particularly with sourcing stock. We would happily recommend Firefly to businesses and friends. Jacques Venter – Synergy Energy Solutions

We found Firefly on the internet and find their service is helpful and efficient as always. Our orders have always been delivered on time and to standard. We would refer Firefly’s services to anyone looking for good service and helpful staff.


Steve King – Prestige Plumbing

2016-02-10T08:51:48+00:00
We found Firefly on the internet and find their service is helpful and efficient as always. Our orders have always been delivered on time and to standard. We would refer Firefly’s services to anyone looking for good service and helpful staff. Steve King – Prestige Plumbing

We found Firefly on Google and spoke with Jacki who is superb! Firefly is a competitive supplier that is always striving to keep the customers happy, will definitely recommend it to people as they have a good customer and supplier relationship.


Lisa Ncube – Electroflex

2016-02-10T08:52:23+00:00
We found Firefly on Google and spoke with Jacki who is superb! Firefly is a competitive supplier that is always striving to keep the customers happy, will definitely recommend it to people as they have a good customer and supplier relationship. Lisa Ncube – Electroflex

Firefly are always knowledgeable, informative and helpful. Their heat pumps are the best in the country, tailor to our needs and their delivery times are very good. Overall our experience has been very good and we find them to be a good organisation with good products


Brian Cochraine – Heat Pumps SA

2016-02-10T08:53:23+00:00
Firefly are always knowledgeable, informative and helpful. Their heat pumps are the best in the country, tailor to our needs and their delivery times are very good. Overall our experience has been very good and we find them to be a good organisation with good products Brian Cochraine – Heat Pumps SA

We were recommended to Firefly and our first encounter with them was pretty good with no issues. We can pick up the phone at any time for help – their aftercare service is great. We enjoy working with Firefly and would highly recommend them.


Jens Clausen – Langamanzi Technology

2016-02-10T08:53:51+00:00
We were recommended to Firefly and our first encounter with them was pretty good with no issues. We can pick up the phone at any time for help – their aftercare service is great. We enjoy working with Firefly and would highly recommend them. Jens Clausen – Langamanzi Technology

SA Heat Pumps Association recommended we contact Firefly and so far we are very happy and find they offer a quality service with helpful staff.


Franco Diedericks – Express Mining Supplies

2016-02-10T08:54:14+00:00
SA Heat Pumps Association recommended we contact Firefly and so far we are very happy and find they offer a quality service with helpful staff. Franco Diedericks – Express Mining Supplies

The ABH is a registered Non Profit Organisation (NPO 002 139) that has its head office in Chatsworth Durban. During the course of 2011 /2012 we installed Firefly Heat Pumps as a means to manage our energy costs at our ABH Children’s Home and the ABH Dayanand Gardens Home for the Aged.  We are pleased to report that we were able to recoup the expenses for the purchase and installation of the heat pumps within the first year of its operation.  We also found that the heat pumps have been able to provide our water heating needs adequately to the point where we do not use the conventional electrical heating elements. The pumps are robust with very little down time – provided that they are serviced as prescribed by the manufacturers.


Rajish Lutchman - Chief Executive Officer


 
2016-02-10T08:56:45+00:00
The ABH is a registered Non Profit Organisation (NPO 002 139) that has its head office in Chatsworth Durban. During the course of 2011 /2012 we installed Firefly Heat Pumps as a means to manage our energy costs at our ABH Children’s Home and the ABH Dayanand Gardens Home for the Aged.  We are pleased to report that we were able to recoup the expenses for the purchase and installation of the heat pumps within the first year of its operation.  We also found that the heat pumps have been able to provide our water heating needs adequately to the point where we do not use the conventional electrical heating elements. The pumps are robust with very little down time – provided that they are serviced as prescribed by the manufacturers. Rajish Lutchman - Chief Executive Officer  

The Forest Mushrooms Team

We would like to thank you for your guidance and support regarding our upgrade from standard 5 foot florescent tubes to your 5 foot 4000K LED fluorescent tubes.
Our growing rooms are set up with 22 lights per room, which included standard 5 foot fluorescents tubes, electronic ballasts, magnetic ballasts and starters. The running cost was roughly R450 per 8 hour day. After the ballasts and old tubes were removed the new cost was R80 per 8 hour day. Which is an 82o/o saving. With a total of 252 tubes swapped out this will definitely make a significant cost saving. We also found that the older magnetic ballasts got incredibly hot and melted the plastic fittings that they were in. Thus the removal of those ballasts most probably has prevented a potential fire hazard! Once again we would like to thank you all for your help and your friendly and prompt service.
Chris, Mark & Steven - The Forest Mushrooms Team

2016-05-16T08:01:28+00:00
We would like to thank you for your guidance and support regarding our upgrade from standard 5 foot florescent tubes to your 5 foot 4000K LED fluorescent tubes. Our growing rooms are set up with 22 lights per room, which included standard 5 foot fluorescents tubes, electronic ballasts, magnetic ballasts and starters. The running cost was roughly R450 per 8 hour day. After the ballasts and old tubes were removed the new cost was R80 per 8 hour day. Which is an 82o/o saving. With a total of 252 tubes swapped out this will definitely make a significant cost saving. We also found that the older magnetic ballasts got incredibly hot and melted the plastic fittings that they were in. Thus the removal of those ballasts most probably has prevented a potential fire hazard! Once again we would like to thank you all for your help and your friendly and prompt service. Chris, Mark & Steven - The Forest Mushrooms Team

Sign Up for our newsletter